Evolving Customer Expectations


After the financial crisis, the following introduction of new regulation and the increased digital opportunities have changed Customers’ Expectations on bank product offerings.

These changed expectations have an impact on the International Operating Model of banks, the profitability of certain business lines, the reduction of cost by technology standardisation and centralisation, and products offering and pricing.

FiSer Consulting is highly experienced in implementing these complex International Operating Models. When transforming towards a new operating model, all areas of the business are impacted. In order to transition a business successfully, FiSer Consulting focuses on how solutions can best support the core business functions and how they can also cater for expected growth.